ORDERING PROCESS
Our goal is to make the ordering process as easy as possible for our customers. Our goal is to provide accurate and punctual delivery.
The ordering process consists of the following steps:
- Customer request
The customer sends us the request with the following details:
- desired item
- desired quantity
- if the desired product may be personalised, please enclose the logos to the request
- Offer & Order confirmation
Based on the customer request, we create an offer. The customer checks the offer and sends an order. TEXmarket creates an order confirmation.
Time schedule: 2-3 days
- Creation of design and films or embroidery program
TEXmarket will create a draft and in case we are already in possess of the logos, it will be sent to the client together with the offer. Otherwise the draft will be sent after the offer.
- Sample production
For the serigraphy print, only in case there is a particularly complex graphic, we are producing a sample, which will be sent to the client for confirmation.
However, for the embroidery we will produce a sample of which we send a photo to the client for confirmation.
- Manufacturing and delivery of goods
The production process begins as soon as we receive the confirmation of the order or, in case we produce a sample, after the sample confirmation. After that, the production time takes 3-4 weeks. As soon as the order is sent, the tracking information will be communicated to the customer.
Payment
The payment modalities are agreed at the moment of negotiation and indicated in the offer.
Minimum quantity
Silkscreen print on cotton bags
- 500 units
Silkscreen print on clothing and aprons:
- Minimum order quantity per colour article: 150 pieces
Stitchery on clothing and aprons:
- 100 pieces
Neutral Fruit of the Loom products are sold by box. It is the responsibility of the sales person to indicate the quantity per box for each requested article.